Contact Us
We're here to help! Reach out with any questions about your order, our products, or anything else. We respond within 1–2 business days.
Send Us a Message
Get in Touch
We love hearing from our community of voyagers! Whether you have a question about sizing, an order inquiry, or just want to say hello — we're here for you.
Email
Phone
Business Hours
Monday – Friday
9:00 AM – 6:00 PM EST
We respond within 1–2 business days
9:00 AM – 6:00 PM EST
We respond within 1–2 business days
Address
Deafnet LLC / Iberi Anvoyage
16988 Reed Street, Apt. 8
Fontana, California 92336
United States
16988 Reed Street, Apt. 8
Fontana, California 92336
United States
Secure & Trusted
All transactions are SSL encrypted. We never share your personal information with third parties without your consent.
Quick Answers
Before reaching out, check if your question is answered below. For a full list of frequently asked questions, visit our FAQ page.
How long does order processing take?
Orders are typically processed within 1–2 business days. You will receive a shipping confirmation email with tracking information once your order ships.
What is your return policy?
We offer hassle-free returns within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached. Email us at [email protected] with your order number to initiate a return.
What if my item arrives damaged or incorrect?
We sincerely apologize if this happens. Please email us at [email protected] with photos of the issue and your order number within 7 days of delivery. We will send a replacement or issue a full refund promptly.
Can I cancel or modify my order after placing it?
We begin processing orders quickly. If you need to cancel or modify your order, please contact us immediately at [email protected]. We will do our best to accommodate changes if the order has not yet shipped.
What payment methods do you accept?
We accept PayPal, Visa, Mastercard, American Express, and Discover through PayPal's secure checkout. All transactions are encrypted with industry-standard SSL security.